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Life Labs Snafu

2 Mar

lifelabs

I have been trying to get in to Life Labs for a week to get a test done. Each time I went the wait time was stupid long and I couldn’t wait. And yes, I know you can book appointments but the only appointments available are at times that didn’t work for me, hence my attempting to walk-in.

Yesterday I went towards the end of the day, thinking it might be quiet, and got told that the type of test I needed required me to be there when there is more than an hour left before closing…I was two minutes late, sigh.

They gave me a printed out list of instructions for my test and my personal paperwork back. You know the paperwork, the one the doctor fills out saying what test you need and filled with all your personal medical info plus contact info. That paper you never want to lose.

So yeah, I get home, chill for a bit, then pull out the paperwork so I can read the instructions as well as remind myself what the lab hours are for Thursday. That is when I noticed that while yes, they did give me a piece of paper with instructions they also gave me someone else’s personal paperwork.

Just to be clear, I now had access to some random strangers test request, doctor information, contact information, health care number…all kinds of information that is sooooo not my business.

Can ya say oops Life Labs?

I went back today worried I wouldn’t be able to get my test done since I no longer had the form requesting my test. I was all prepared to put up a bit of a fuss about having to go back to the doctor to get another form all because they screwed up but the lady who was working yesterday was also working today and she remembered me. She didn’t realize she gave me someone else’s paperwork but she did realize after I left she still had mine so she apparently waited a bit to see if I would come back and then she filed it.

I was just grateful I didn’t have to go back to the doctor and get another form cause it is next to impossible to get in to see my doctor in any kind of timely manner.

One of the other people working made an off hand comment thanking me for bringing the other person’s form back because apparently the lady who gave it to me could lose her job if it was missing but I don’t think that is true. I mean, I think it is true someone could be fired for something like that, but I don’t think anyone would have realized she gave me that paperwork, it was a photocopy and they probably would have figured they forgot to make a copy of the original and make a new copy.

Makes you wonder though, how often something like that happens…

So lesson learned, take a closer look at the paperwork I am handed before leaving somewhere to make sure it is mine!

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One Response to “Life Labs Snafu”

  1. VeeEmm March 2, 2017 at 7:49 pm #

    that sucks! hope you can get an appointment soon.

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