For those of you not in to dragon boating you’re probably wondering what the hell Burnwater is. Well, lemme tell ya, it is a company that makes amazing dragon boat paddles and accessories.
Something else amazing about them? Their customer service!
My paddle got damaged towards the end of this season and had to be sent back to Burnwater (they are in the States) for repairs.
Here is what my paddle looked like…
I had to drive over the border and take it to an American FedEx because FedEx on my side of the border said they aren’t legally allowed to ship the paddle to the States. Annoying but oh well, I got a little road trip out of it so yay! lol
My contact at Burnwater knew I needed it back for a race festival and it seemed like I would get it back in time. If I couldn’t get it back in time for the festival it was to be shipped to my parents place because I was going to be staying there while on vacation and I wanted it for a guest paddling session I was doing with a friend’s team.
The paddle didn’t arrive here or at my parents, it was mia.
The tracking information online said the package had cleared the San Francisco sorting facility and was en route but it had been saying that for a ridiculously long time.
Arin, my contact at Burnwater was so nice about all the harassing and annoying emails I kept sending him asking if he knew where it was and when it was obvious it was not going to show up he said he would send me a new paddle!
Can you believe that?! I mean, how awesome is that?? It wasn’t his fault USPS lost my paddle but he, on behalf of Burnwater, took ownership of the situation and fixed it.
Best customer service. Ever!
My brand new absolutely lovely and perfect paddle arrived this past Monday and I am not exaggerating when I say I hugged it. I hugged the box it was in when it arrived because I realized what it had to be and then I ripped the box open before even signing for the package and hugged the paddle directly.
I had it shipped to my work because there is always somebody there and it was just fluke it arrived on my shift. A friend of mine at work was there when I opened it, she now thinks I am a little crazy, as do the other staff and residents who saw me hugging it lol but that is okay, they suspected I was a certain level of crazy anyways, now it is just confirmed for them lol 😉
I can’t seem to take a good picture of my new paddle so here are pictures I stole from the internet so you know what it looks like…as if you care lol 😛
I have a T Grip Handle
If ever you need to buy a dragon boat paddle (or accessories!) I highly recommend going to Burnwater, their website is http://www.burnwater.ca Not only will you get an excellent product but if ever you need to contact customer service they definitely know how to threat their customers! 🙂
The Amazing Shrinking Woman 
I think you mean “treat” not “threat”, in your last sentence, teehee! Sounds like an amazing company.