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Tag Archives: brand loyalty

FitBit Love

7 Feb

I have had a FitBit on my wrist for about 4 years now and I love it just as much now as I did when I first strapped one on. Maybe even more now, since I have a newer, snazzier, version than the one I started out with.

My first FitBit was a Flex, the one that is semi-water proof and the display shows 5 dots. The dots light up when you tap the FitBit to show you how many steps you have taken that day. I had my step goal set at 10,000 steps per day so each dot represented 2,000 steps. While it was good, all tech has it’s flaws. It could go in to sleep mode if you were pushing a grocery cart across a parking lot (from the bumps I guess), it often thought my chopping vegetables was me stepping (it was amazing how many more “steps” I got on days I did veggie prep! lol), and well, it only gave me limited information. For detailed info about how I was doing that day I had to sign in to my app, which yes ok, not like that is a big deal or even hard to do, but c’mon, I’m lazy, which ironically enough, is why I invested in a FitBit in the first place lol

That first FitBit, I had epic plans for it. I bought it a short time before I was going on vacation, what was going to be a very active vacation, and I couldn’t wait to see how many steps I could rack up while in Northern Wales. Well yeah, that didn’t work, because it broke after I had it for a month or so? I was so upset! I contacted FitBit to let them know it broke, actually I think I contacted them to ask what I could do to fix it, and by default let them know it broke. They gave me some things to try, that didn’t work, and then they did something awesome…they sent me a brand new FitBit Flex for free!

Talk about amazing customer service! ๐Ÿ˜€

I didn’t get the replacement FitBit in time for my vacation, but hey, whatcha gonna do? *shrug*

Once I returned from my trip my new FitBit Flex and I became inseparable. Literally. The only times I took it off were when I showered and when it had to charge. I even covered it in saran wrap and wore it when taking part in a muddy obstacle course and more importantly, when dragon boating. Well, to be fair, I only covered it in saran wrap when dragon boating if it was pouring rain, on non-rainy days I just made sure to wear it on the arm that didn’t get submerged into the water with every stroke of my paddle. Splashing I knew it could handle!

Two Christmases ago I took the Flex out of it’s wrist band and tucked it in my clothes, in what I thought was a secure spot, because I was going to my work Christmas party and the band was not what one would call fancy looking. I absolutely couldn’t wear it with my dress, so into my cleavage it went. Don’t judge, I’ve done it before and it worked great! That particular time it didn’t work out all that well and somewhere during the night I lost it. Sadness. ๐Ÿ˜ฆ I tried calling the party venue, left them multiple messages, describing what it looked like, but nobody ever called me back so I’m assuming they either (1) didn’t listen to their messages, (2) didn’t care, (3) didn’t find it and didn’t care if they told me that or not. Which fair enough, why should they care that I was stupid and lost my FitBit and was now frantically hoping beyond all hope it would magically re-appear in to my life.

I was so upset I posted to social media about having lost it and someone I have never met, who lives on the other side of the country, said they had just upgraded their FitBit and no longer needed their Flex and get this, they sent me their Flex for free! With the band and charger and dongle!

People can be amazing sometimes. Absolutely amazing. ๐Ÿ˜€

When it arrived in the mail I was so incredibly grateful that I immediately sent them a Thank You card with a gift card inside. I mean wow, who does things like that not just in general but for someone they never met? Blows your mind a little doesn’t it?

Then another amazing thing happened, for Christmas that year I received a FitBit Alta as a gift from my parents. I had been wanting to upgrade but couldn’t justify or afford the cost and they knew this, so being the awesome parents that they are, that is what they bought me.

So now I had my replacement Flex and a new Alta. For a while I thought I would wear the Alta most of the time but swap out to the Flex when dragon boating but that didn’t really pan out. Instead the Alta and I became best friends and inseparable and now it only comes off my wrist when I am showering or charging it.

Then a crisis!

This happened…

fitbit flex

The strap broke! NoooOOOooo!

I wasn’t even doing anything interesting when it broke, the silicone part just came off of the clip part that attaches to the actual tech part of the FitBit Alta.

Travesty! The horrors! What was I to do??

Well I’ll tell ya what I did, I went searching for my crazy glue hoping I could fix it only to find my crazy glue had become a solid mass, I mean what, did it glue itself to itself? So then I started tucking the tech part in to my sock / boot / waist band / pocket (depending on what I was wearing) because I couldn’t be without it but I didn’t know how best to carry it around. I was constantly worrying it would fall out and I wouldn’t notice and then I’d not only not have a wrist band for it but I wouldn’t have the Alta at all! *cue the dramatic music*

Being the broke person that I am I chose to order a knock-off band from eBay instead of forking over $40 for a real replacement from FitBit and boy did I regret that. It didn’t fit as well, it was different material and not as comfortable, it was starting to give me a rash, just not good things.

So I did what I did last time I had a problem, I emailed FitBit and told them what happened. I didn’t ask them for a new band, I was past warranty and didn’t think that was right. But I did tell them the circumstances under which the band broke, and how it wasn’t fixable, and now I was wearing it tucked in my boot, and maybe they should look in to the problem because if this is a product flaw they may want to address it.

I got a very polite response asking me for some more information, which I provided, and then I got an even better email from them saying I was past warranty but sometimes rules are meant to be broken and they were going to send me a replacement band anyways!

This! This is why I love this company and will keep buying their products! Well, this and the fact that I love their products lol

Not only did they send me a replacement band they sent me the newer version of the band, so instead of a clip type closure it is a, umm, I don’t know what the type of closure is called, it is like a belt or a watch closure…here lemme put a picture in to show you what I mean…

fitbit band

See what I mean? My closure is like that, only my band is black, like I’d ever buy it in baby pink. ๐Ÿ˜›ย  lol

Now, my Alta and I are back to being inseparable…on my wrist, not in my boot! ๐Ÿ™‚

Here is a link to the FitBit Alta that I have on Amazon…in case you are interested in getting one yourself!

http://amzn.to/2E6jwaY

 

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Brand Loyalty

17 Sep

How many of you have brand loyalty when grocery shopping? I’m sure all of you know what I mean by brand loyalty but just in case some of you don’t, my definition of it is when grocery shopping I pick certain brands first and some items I only buy in one specific brand.

I have a bunch of foods like this, for example, I only buy Heinz ketchup and Heinz baked beans.ย I prefer Maple Leaf for my meat, I also like Schneider’s, Kraft is a big one for me, Tetley for my tea and no other ever lol, I could go on as I recently realized there are a lot of foods that I pick from the grocery store shelf based on the brand name and not the price tag.

Where did this awareness come from? Well, I had to buy bread. Yup…this all started cause of buying bread lol. ๐Ÿ˜› For I don’t even know how long now I have been eating Bodywise Bread, it is a Dempster’s product, you get two slices for one point and while I hated it when I first started eating it I managed to convince myself that it was just as good as “normal” bread and I wasn’t missing out on anything (like oh say, size, taste…). I got a bad loaf one time and I emailed Dempster’s to complain, I mean come on, at almost $4 a loaf I expect my bread to not have a huuuuuge hole going all the way through the loaf making each slice half the size it normally is – they agreed with me and mailed me a bunch of coupons, each one worth one free Dempster’s bread product, Yah! ๐Ÿ˜€

This meant that even when my money got way restricted and I was learning I had to be uber careful with how I spent it I could still get my Bodywise bread. Sadly, the coupons did eventually run out. I automatically switched to buying the Weight Watcher’s bread since they are basically the same thing, same size, same taste, same points, same price. It was just an automatic swap – I was thinking in weight watcher’s points, not dollars.

Well, couple weeks ago I had a very specific amount of money I could spend on groceries and I couldn’t justify spending so much money on one loaf of bread – really, when I thought about it, almost $4 for one loaf is ridiculous! I was in Wal-Mart so I went searching through all the other loafs having to actually “shop” for my bread as opposed to blindly picking it from the shelf…weird. I found that a lot of bread is around the same price range, but at least with the not-as-healthy-bread you’re getting a proper size and a better taste for your money…course you’re also getting a lot more calories and fat (and usually less fibre) which in our world equates to More Points. Suckfest.

In the end I chose the cheapest bread which was the Wal-Mart brand, there were two options, white or brown – so totally back to basics lol. It cost me a little over a dollar and is 3 Points for 2ย slices – which is ridiculous (seems to be my word of choice this evening lol) but I have to be more concerned with my wallet then my waist when shopping nowadays. shrug. I chose the brown cause it had one more gram of fiber then the white, otherwise they were identical for nutritional information – I thought the extra fiber was a good choice even though I prefer white bread.

After the bread shopping, which lemme tell you, I was in the bread department going back and forth between the various loaves for a good 15 minutes lol, I started thinking more about the choices I was making. I didn’t have a lot to buy that day and the bread was my only deviation from my normal brand but it makes me wonder how much money I might of saved over the years if I had shopped based on price tag and not brand name?

Usually if there is something I want that is pricey I wait and buy it when it is on sale, most food items go on sale in a predictable manner so it’s not so bad, but with some items even when they are on sale the no-name brand is still cheaper…but are they just as good? This is where my brand loyalty rears it’s ugly head.

To me Heinz is always better, as is Kraft, Maple Leaf, Tetley and others. If I buy a can of no-name baked beans will they be as good as Heinz? Part of me thinks probably they would be, but part of me thinks nope. shrug. I am really not sure. Some brands I will never mess with or stray from, like Tetley, no way I would risk a change with my tea! lol But perhaps I will branch out of my comfort zone in the weeksย  and months to come and try different and cheaper brands of the foods I like….maybe I will become less of a brand snob and more of a thrifty shopper – nuthin wrong with that! ๐Ÿ˜€

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